ORDERS

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How do I place an order with Heartsy?

To place an order, simply follow these steps:

  1. Visit myheartsy.com.
  2. Select your desired product.
  3. Personalize it according to your preferences.
  4. Review the preview and add the product to your cart.
  5. Click on "Checkout →".
  6. Enter your delivery address and complete the payment process.
    You will receive an order confirmation via email shortly after.
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What payment methods are available?

PayPal, VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. For secure order processing, all your data is transmitted with SSL encryption.

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Why can’t I place an order?

If you’re unable to complete your order, try the following steps:

  1. Refresh the page or try placing your order using a different browser.
  2. Ensure that all required fields are filled out correctly.

If the issue persists, feel free to contact our support team at info@myheartsy.com. We’re happy to assist you!

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Is an invoice included in the package?

No, we do not include an invoice in our packages. This way, you can send your personalized product directly to the recipient without any worries. 🎁

SHIPPING

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How long does shipping take?

Typically, the process of designing, printing, and shipping takes 3–6 business days.

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When will my package arrive?

Your estimated delivery time is displayed on the Product Page.

You will also receive an email notification from us once your package has been shipped.

CHANGES & RETURNS

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Can I make changes after placing my order?

Unfortunately, changes cannot be made after an order has been placed. Your order is processed immediately and sent directly to production. This allows us to ensure fast delivery.

Please double-check your selection and preview your product carefully to be 100% certain before placing your order.

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Can I return a product?

We’re unable to accept returns because each product is uniquely personalized for you.

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My product arrived damaged or of poor quality. What should I do?

This shouldn’t happen! Please send us an email at info@myheartsy.com, including a picture of the damaged product. We will review your issue and get back to you. 😊